DISPUTE RESOLUTION & CONFLICT MANAGEMENT CAN BE DIVIDED INTO THREE DISTINCT CATAGORIES:
1. Private decision making and discussions between the parties:
- Personal relationships are more important than confronting the dispute
- Friendly, informal discussion between the parties
- Less friendly negotiation between the parties
- Mediation
2. Third-party intervention and decision making:
- Management intervention
- Arbitration
- Judicial decision
- Legislative decision
3. Questionable/illegal coercive pressure:
- Non-violent psychological coercion
- Violent physical coercion.